Dr. Robert Buckman discusses techniques for effectively using non-verbal communication. You will find this video illustrates in detail how paying attention to non-verbal behavior in the clinical encounter can help you with the messages that you send to others.

Upon completion of this course you should be able to:

Demonstrate basic principles and strategies of non-verbal communication that can be used to promote an increase in patient satisfaction with the overall care provided
Perform appropriate non-verbal techniques at bedside, in the office, in the hallway and other areas where conversations take place with patients and families
Demonstrate appropriate non-verbal communication skills when interacting with colleagues
Demonstrate effective listening techniques when interacting with patients, families, and colleagues

(1 video - 24 minutes).This module has been designated by The University of Texas MD Anderson Cancer Center for 1.00 AMA PRA Category 1 Credits^TM:

Non-Verbal Communication- In Depth (22:52)

To earn CME or RME credit, click below:

Continuing Medical Education or Risk Management Education

Fundamental Principles: Non-Verbal Communication