Crossroads

The Crossroads course is designed to demonstrate a patient/physician interaction in which strong emotions are encountered and several choice points occur. These points demonstrate how emotionally-laden content and physician response can change the course of an interview and the quality of the interaction.

The course includes several videos including: a patient/physician interview, four critical points in the interview, and how the use of different response types might effected the interview outcomes.

This course is designed to:

Demonstrate principles and strategies to address emotional issues that may occur during patient interviews that can be used to promote an increase in patient satisfaction in their overall care.
Exemplify the appropriate use of open-ended and direct questions when exploring patient emotions.
Help healthcare professionals to identify and acknowledge emotions, the cause or source of emotions, and how to use an appropriate "Empathic Response" when confronted with patient's emotional distress.

Introduction- About our patient, the interview, and our choices (10:01)

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